Visitors to are asked to read our terms and conditions in full. Individuals who do not read these terms and conditions should exit this website. Pacifica Restaurants Ltd, trading as Tao Restaurant, (Tao, TAO, ‘we’, ‘us’, ‘our’) reserves the right to change the terms, conditions and notices under which our goods are offered.


All images are for illustration purposes only. All images and content are copyright of TAO unless otherwise stated, and you are not authorised to copy, reproduce or alter these images without prior written consent from TAO.


TAO and all logos, custom graphics and icons are service marks, trademarks, and/or trade dress of TAO. All other trademarks, product names and company names or logos cited herein are the property of their respective owners (‘Third Party Trade Marks’). You are not permitted to use the TAO Trademarks or Third Party Trademarks without the prior written consent of TAO or such third parties that may own the Trademarks.

TAO may choose to provide links to sites owned by TAO and associated companies from time to time and may also choose to provide links to sites that are owned by third parties that are not connected with TAO. All links are provided for your convenience only. Access to sites that are owned by third parties is at your own risk and TAO has no responsibility or liability for these third party sites.

Use of the site

Users agree that you will only use our website in a way which is consistent with our terms and conditions and which complies with applicable laws and regulations. In particular you agree that you will not use our web site to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt our web site. You acknowledge that our web site and any goods that you obtain from our web site are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.


You agree to indemnify and hold TAO, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of content you submit, post to or transmit through the site, your use of the site, your connection to the site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

Limitation of liability

To the fullest extent permitted by applicable laws, neither TAO nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if TAO have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall TAO total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Governing law

These Terms and conditions are governed by English law and you can bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms in either the Northern Irish or the English courts.

We make no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.


TAO has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, TAO makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. TAO reserves the right to change price and availability information without notice. TAO shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site. TAO reserves the right to decline orders for bulk or high value purchases. No exclusions of TAO liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of TAO or any of its directors, employees or agents or fraudulent mis-statement.


We may amend this website and our services at anytime with or without notice to you.

Website availability

TAO will use all reasonable endeavours to ensure that this web site is fully operational at all times. However we cannot guarantee that the web site will be fault free. In particular access to this web site may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services. Further, by using this website and any substitute, you acknowledge and agree that the internet uses elements and relies upon services, input and facilities which are not within the control of TAO and if TAO is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a ‘force majeure’ and TAO shall be excused the performance for so long as such a situation endures.


The Terms and Conditions contain the full and complete understanding between TAO and you. No advice or information, whether oral or written, obtained by you through or from the web site or from any conversations with our staff will operate to vary these terms and conditions. The Terms and conditions of website usage and all contracts made under them shall endure for the benefit of any successors and assignees of TAO.

Privacy Policy

We do not store credit card details nor do we share customer details with any third parties. By using the TAO website you agree to our privacy policy. If you do not agree to these terms, please do not access or use this site.

Delivery Policy

TAO delivery allocated time slots are for guidance only and we cannot guarantee delivery at this time. We endeavour to be within half an hour before and after time selected whenever possible.

Refund policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding our Refund policy on 01925 636888. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Food order errors

If you receive food that is different from your receipt, we sincerely apologise. Please call us on 01925 636888 as soon as you notice that there was an error in your order. You may come to pick up the correct food item. In some cases, we may offer you a store credit. Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s)*.

Food order incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us on 01925 636888 as soon as you notice that any food items were not received in your order. We will prioritise your order, make any missing items (subject to availability) for you to collect. If you wish to pick up missing item/items next time, we will make a note of it.


We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately on 01925 636888 if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit/debit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty.

Cancel order

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. If the food has been consumed or removed we cannot issue any discount, refund or store credit.

* If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

Age policy

If you are under 18 you must ask your parent or guardian before you buy anything on the website, email the website, send in any information to TAO or ask TAO to email you anything. By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. However it is the ultimate responsibility or the parent or guardian to ensure that all children under 18 are supervised when online and to ensure that the appropriate parental control tools are put in place. No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes whatever as is stated when you register for competitions or promotions. Notification of a win or prize will be sent directly to the parent or legal guardian, identified in the initial registration process.

Contact us

If you have any complaints, queries or comments about our website or our products supplied to you, please contact us through the contact section of our website or alternatively you can contact us at the following address:


Baldwins Terrace

9 Padgate Lane



01925 636888